Frequently Asked Questions

How do I get started with classes?

  • Click the “Login | Register ” Tab on our navigation at the top of the page.
  • Click on SIGN UP
  • Create an account (don’t forget your shoe size)

Do I need to register for a class in advance?

  • We strongly encourage you to register online in advance as it allows you to pick your favorite bike ahead of time, and have your shoes ready for you upon arrival to the studio. Plus, it makes the check-in process fast and easy.
  • You may also register in person at the studio.

Is there a minimum age to attend classes?

  • Must be 13 years old
  • Must be accompanied by a parent or legal guardian for the 1st time
  • If you are between the ages of 13 and 18, you may register on our website only with the supervision of a parent or a guardian.

When should I arrive, and how do I check in?

  • New clients, please arrive 15 minutes before the class. – Regulars; at least 5 minutes before class otherwise; your bike may be released to someone on the waitlist or a walk-in.
  • If you know you are running late, please give us a call. We can hold your bike up to 5 minutes prior to the start of the class.
  • Upon arrival, check in with an attendant at the front desk.

What is your cancellation/no-show policy?

  • A class must be changed or canceled 12 hours prior to your scheduled class time or it will be forfeited. You can cancel a class reservation by logging into your account and selecting the “Cancel” option next to your upcoming classes.
  • Unlimited Memberships – Will incur a $21 charge for a No Show or Late Cancellation.
  • You must be physically present 5 minutes prior to the start of class or your spot may be given away to waitlisted clients and you will be charged for the class.

Is there a late policy?

  • Arrive on time. Late clients will not be admitted into the class after 5 minutes after the class begins.
  • You must be physically present 5 minutes prior to the start of class or your spot may be given away to waitlisted clients and you will be charged for the class.

Are refunds given?

  • All sales are final.
  • Packages are non-refundable and non-transferrable.

When do purchases expire?

  • Packages/classes expire 30 days, 3 months, 6 months and 12 months after the date of purchase. Depending on the package purchased.

What is your booking window?

  • New Weekly Schedules goes Live every Sunday at noon.
  • Schedules are updated daily and classes can be booked online from one week in advance until 10 minutes before the start of the class.

How do I get there?

  • Bespoke is conveniently located off the 110 Harbor Freeway at Figueroa and 7th. We are steps away from Staples Center, the Convention Center, and all major hotels and residential properties in the Downtown area.
  • Metro: Ride the train from Long Beach, Culver City, North Hollywood, Pasadena, and Koreatown to Downtown LA. You’ll find FIGat7th directly across the street from the 7th Street/Metro Center Station. For your best route, use the Trip Planner on
  • DASH: DASH bus routes have stops located directly across from FIGat7th. Front door access to FIGat7th via A, E, and F DASH for only $.50 cents. D and C Dash stops within walking distance. The ride is FREE with Metrolink pass/ticket or LADOT Monthly Pass. For more info, visit or call (213) 808-2273.
  • Parking Structure Address: 945 West 8th Street Los Angeles, CA 90017

Is parking available?

  • Entrances to the parking structure is located at the 945 West 8th Street parking structure adjacent to the FIGat7th retail center.
  • park on any garage levels for 90 minutes of free parking. 
  • Navigation/Parking Structure Address: 945 West 8th Street Los Angeles, CA 90017
  • Location of the Bespoke Studio:
    After you parked follow directions towards FIGat7TH Retail Center you will find BESPOKE on the lower level directly across from Gold’s Gym.

Where is Bespoke located in FIGat7TH?

  • Location of the Bespoke Studio:
    After you parked, follow signs towards FIGat7TH Retail Center. You will find BESPOKE on the lower level directly across from Gold’s Gym.

Do you host corporate rides and private events?

  • YES we do! Our beautiful facility is the perfect place to host your Corporate Ride, Team Building Event, Girls Night Out or a Birthday Party! Please email to to arrange your event!

This is my first time, will I be able to keep up with the class?

  •  It’s not your job to keep up with the class you just pedal like you mean it!

How many calories can I expect to burn per class?

  • 400 to 600 calories

Is it easy to setup my bike?

  • Yes! Our entire team is trained to help you get started.
  • Upon setup, you can request your bike settings to be recorded/noted on your profile, so next time you come in we can give you your bike settings.

What type of equipment is used?

  • Our top of the line Schwinn bikes with Carbon Blue technology, the latest innovation from Schwinn, provide a comfortable and consistent ride that allows you to focus on increasing your performance and strength.
  • Weights: 2, 3 or 5lb

Will I have access to water?

  • Yes. We have a free Alkaline Water station to keep you hydrated. We sell BESPOKE glass Bottles.
  • Did you know that Alkaline water is used for:
  • Promote healthy weight loss ( A recent study on alkaline water reports that people who drank alkaline water lost an average of 12 pounds over 2 months.)
  • Natural Detoxification
  • Powerful Hydration and Proper hydration (may prevent heart attacks and stroke
  • Maintain your metabolism
  • Reduce appetite
  • Support healthy probiotics
  • Protect against the toxic effects of mercury
  • Helps the body excrete toxins
  • Cells hydrate quickly
  • Improve athletic hydration and recovery

Also, for your convenience, we sell Bottled water. We encourage our clients to be as ecologically conscious as possible and ask you to bring your own reusable bottle or buy ours to help reduce our plastic bottle refuse.

What should I wear?

  • Wear comfortable clothes designed for exercise, baggy bottoms are NOT recommended
  • Fitted biking shorts with padded liners are ideal if you have them
  • Lightweight top

Do you provide lockers?

  • Yes. Our lockers located in the restrooms and have digital locks to keep your possessions safe. Follow the simple instructions on the front of the locker door or ask the front desk for help.

Do you provide cycling shoes?

  • Shoe rentals are free of charge at will be placed in shoe cubby corresponding to the bike booked.
  • For the most effective and safe ride, we require riders to wear “clip in” shoes.  Clipping in results in a more efficient transfer of power with each pedal stroke.  It also allows riders to safely spend more time out of the saddle targeting the core and other key muscle groups.  
  • NOTE:  Our pedals are compatible with SPD and Look Delta cleats/shoes.  

Do you have showers?

  • Yes. We have 4 showers equipped with amazing L’Occitane brand bath products. There are also plenty of towels, hairdryers, straighteners, and other beauty products available, so you can head back to the office or out on the town looking and smelling great!

What does it mean to be waitlisted?

  • If a class is full, you can join the waitlist.
  • Waitlist does not guarantee a seat
  • As bikes become available, they will be automatically allocated to the waitlist on a first come, first served basis.
  • If you are allocated a bike through the waitlist, you will be notified by email.
  • Please make sure you cancel your place if you no longer wish to be on the waitlist for a class.
  • Once you are assigned a bike, you will receive confirmation. The normal cancellation policy is in effect from that point on.

What is your code of etiquette?

  • NO cell phones allowed in class. It distracts others and also takes away from your own experience. Plus, unplugging for a while can be very therapeutic!
  • If you MUST leave class early for any reason, please notify the instructor ahead of time. We will be happy to accommodate.
  • If you choose to stay for the end of the class stretch session, please stay through the whole session.
  • Wear clean, appropriate clothes.
  • Shower quickly when possible. There’s nothing like a shower after an intense workout and we love all our L’Occitane bath products. But please try to limit your shower time to a maximum of five minutes so other people can have a chance to rinse off too!

What are your safety tips?

  • Our program will have you exercising in new ways you never thought possible, so please remember to check that all your bike settings are set tight and correct and that your shoes feel securely clipped to the pedals.
  • Our wonderful Instructors are there to push you to do your best. However, always listen to your body.
  • Don’t forget to stretch and drink lots of water after class!

Can my guest use one on my classes?

  • Yes, However, friends will still need to register and create their own profile online.