BESPOKE Privacy Policy

Your security is important to us. Our privacy policy details the means through which BESPOKE collects, uses, protects, maintains, and discloses the information provided by the website user. Our privacy policy concerns the use of our website and all other services provided by BESPOKE.

By using the site, you accept the terms and any changes of this policy. Please read through before using or submitting any personal information.

Collection of Personal Information

Personal identification information is collected when visiting the website, during registration, filling out forms, purchasing a class or series of classes, making reservations, subscribing to the newsletter, and through any events, services, features, or services made available to you.

When registering and purchasing classes on our site you are asked to enter your full name, email address, mailing address, phone number(s), credit card information, emergency contact, date of birth, and any other information required in the purchase, reservation, and participation in our classes. Personal identification information will only be collected when voluntarily submitted by the user. Refusal to submit required information will prevent interaction with website features; for instance the purchase or reservation of a class.


Collection of Non-Personal Identification Information

During your voluntary use of our website, we may automatically track information for the duration of website use. Information includes, but not limited to, URL tracking information, user’s browser and IP address, pages and features viewed by user, browser type, and personal technical data in relation to use such as computer operating system, internet service provider and additional related information.

Information regarding website usage may be collected: date, time, frequency of access to site, and length of time spent. Recorded information will be connected to user when logged into their account. Aggregate user data may also be tracked by website

Web Browser Cookies

Cookies and tracking technology may be used on our site. Cookies are small files that a site transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. Personal information is not collected through cookies; however personal identification information provided by user may be linked to cookies.

They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved service. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experience and tools in the future.

If you choose to disable cookies some features will be disabled, however it will not affect the user’s experience in registering, purchasing, reserving, or cancelling classes.


How Collected Information is used

We may use the information we collect when you register, make a purchase, sign up for email updates, surf the website, or use other site features. The information may be used in the following ways:

  • To process user transactions. Information submitted to website will be used to process payments for classes.
  • To process class reservations and cancellations made by the user.
  • Ensure user complies with BESPOKE’s age policy.
  • To allow better service in response to customer service requests.
  • To facilitate a promotion, contest, survey, or other site feature.
  • To market to our mailing list or continue to send emails to our users after the original transaction has taken place.
  • To personalize user’s experience and allow us to deliver the type of content and service offerings unique to the user’s interests.
  • To improve the BESPOKE website to better serve our users.

User email addresses may be used to deliver information and updates regarding user’s account, purchases, and reservations as well as in response to requests made by the user. We may track which HTML emails are opened by users through the use of web beacons or clear GIFs.

When subscribed to our mailing list, the user will receive emails regarding company updates, new blog posts, etc. The user is free to unsubscribe from our mailing list and my do so by following the instructions included in the bottom of each email, however we reserve the right to email important notifications about user’s account.


Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties a user’s personal identification information unless we provide the user with advance notice and receive user consent. Our security procedures defend against unauthorized access, alteration, disclosure, and removal of username, password, transaction information, and supplemental data stored on our server.

Website hosting partners and other parties who assist in the operation of the website, conducting business, or in service to the user are authorized to access the user’s information, but are contracted to keep information confidential. Please be warned that any data transmission on the Web cannot be totally secure and any information voluntarily submitted to the website is done at the user’s own risk. We may also release your information when we believe the release is appropriate in complying with the law, to enforce our site policies, or to protect other’s or ours rights, property, or safety.

We do not include or offer third party products or services on our website.

California Online Privacy Protection Act

CalOPPA requires commercial websites and online services in California to post a privacy policy. Any website collecting information from persons residing in California, regardless of state of business, to post a noticeable privacy policy on their website outlining the information to be collected, how collected information is used, and acceptance of policy. In accordance with CalOPPA we agree to the following terms:

  • Users may visit website anonymously.
  • Link to privacy policy appears conspicuously on homepage.
  • The privacy link includes the word “privacy”

COPPA (Children Online Privacy Protection Act)

We do not collect information from children we know are under the age of 13. In the case of discovering a user is under the age of 13, we will delete the personal information submitted immediately. The FTC (Federal Trade Commission), the U.S. consumer protection agency, enforces the Children Online Privacy Protection Act, stating what operators of a website or any online service is obligated to do in order to secure children’s privacy and safety online.


Privacy Policy Changes

We may change the terms of this privacy policy at any time and users will be notified on our privacy policy page. By using the website, the user agrees to have read the privacy policy and is aware of any alterations.


Contact Us

Please contact us at BESPOKE with any questions or concerns relating to our privacy policy through email


© 2015 BESPOKE Indoor Cycling

Last Updates 2-10-2015